Refund policy
Do you accept returns
We offer a 14-day return policy from the date you receive your item. The item must be unworn, in its original packaging, and include proof of purchase.
How do I initiate a return?
Please email us at aetaseius@outlook.com with the following information:
- Your order number
- The items you wish to return
- The reason for the return
Our team will review your request and respond with detailed return instructions, including the return address and any additional steps if needed.
Are there items that cannot be returned?
- Lingerie, swimwear, stockings, gloves (including bras, panties, and lingerie sets) for hygiene reasons
- Latex items
- Bodysuits (exchange only)
- Sale items
- Gift cards
Who covers the return shipping cost?
The customer is responsible for return shipping costs.
When will I receive my refund?
Once we receive and inspect your return, we will notify you of the refund status. Approved refunds are processed within 15 business days to the original payment method.
What if my item is damaged or incorrect?
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us at DVNT.lingerie@gmail.com, and we will resolve the issue promptly.
What is the European Union 14-Day Cooling-Off Period?
If your order was shipped to the EU, you have the right to cancel or return your order within 14 days without providing a reason. The item must be in its original condition, unworn, with tags and packaging, and accompanied by proof of purchase.