Politique de remboursement
Do you accept returns
We offer a 14-day return policy from the date you receive your item. The item must be unworn, in its original packaging, and include proof of purchase.
How do I initiate a return?
Please email us at service@aetaseius.com with the following information:
- Your order number
- The items you wish to return
- The reason for the return
Our team will review your request and respond with detailed return instructions, including the return address and any additional steps if needed.
Are there items that cannot be returned?
- Lingerie, swimwear, stockings, gloves (including bras, panties, and lingerie sets) for hygiene reasons
- Latex items
- Bodysuits (exchange only)
- Sale items
- Gift cards
Who covers the return shipping cost?
The customer is responsible for return shipping costs.
When will I receive my refund?
Once we receive and inspect your return, we will notify you of the refund status. Approved refunds are processed within 15 business days to the original payment method.
What if my item is damaged or incorrect?
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us at service@aetaseius.com, and we will resolve the issue promptly.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.