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We might have the answers for you already.
Do you ship worldwide?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. Please note during checkout there is information regarding possible import duties/taxes. The amount of tax vary upon the destination and amount of order.
How long will it take to get my order?
We use various express delivery services. Orders are delivered in 5-15 business days depending on your destination and chosen shipping option. For each order the tracking link is provided right after the parcel is shipped.
How can I track my order?
We will email you a tracking link once your parcel has been shipped from our warehouse. Please note it may take up to 24 hours from receiving the dispatch email for the tracking link to become active.
How do I submit a refund or exchange?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Returned item(s) must have original packaging, including tags and boxes and pouches. Returned item(s) must be in unused, unworn, unwashed and undamaged condition. Please, avoid wearing perfume/deodorant when trying on clothes.
Please check more here - Return Policy
When will I receive my refund?
Please allow 2-4 days for us to process your returned merchandise after it has been received. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. Please note we are unable to issue refunds for any customs, duties or additional fees that may apply to your order.
What payment methods do you accept?
We accept the following forms of payment: Visa, Mastercard, American Express, Danza gift cards, Meta Pay, Amazon Pay, Apple Pay, Google Pay.
Do you offer wholesale?
We sure do! Register your details here on this form and we'll get back to you within 24 hours with a wholesale guide for approval.
Do you currently offer any discounts or promo codes?
1. We have a welcome promo for joining our mailing list.
2. You can receive 10% off your next purchase upon leaving a review or 15% off when you also include a photo/video with your review.
3. If you are on our newsletter list or private Facebook group (join here!), you will receive access to exclusive sales, pre-sales discounts and private sample sales.
Any question?
Please, use Contact us page, Email or Instagram and we’ll get back to you as soon as possible!
service@aetaseius.com